Customer Success Director - SaaS MarTech

Customer Success Director – SaaS MarTech

Customer Success


Salary up to: £90000

Job Ref: AF263

This position has been filled.

The Company

This is a business with a unique positioning in the marketing technology industry.


They use sophisticated machine learning to help major brands select the right tone of voice and language for their digital marketing content, drastically improving clicks, opens and conversions. They are only 18 months into their journey, but have already helped over 50 clients generate huge ROI via their SaaS platform.


2017 saw massive growth in the business, and 2018 is set to be even better with more than 70 new hires planned and budgeted for. With the current pipeline, market positioning, incoming finance and International expansion plans, it’s hard to see how they will not achieve their aspirations for 500% growth.


A key part of their plan is to build an exceptional channel network, and we are now looking for an exceptional Customer Success Director to jump on board for this exciting journey.


This is a brilliant opportunity for the right individual who is motivated by the opportunity to build an entire division and be part of a major success story.

The Role

The Customer Success Director will form a key part of the leadership team which is expected to take the business through a phenomenal phase of growth.


You’ll report to the Chief Commercial Officer and be responsible for defining and executing the strategy for customer success. The main focus will be on establishing high-level relationships with major accounts, ensuring key targets are met, whilst managing and nurturing a small team of Account Managers.


The team currently consists of two AMs and is expected to expand alongside significant headcount growth across the business.


Like all functions across the business, the team is in its infancy and you will be expected to own the strategy and shape the division around your values as an outstanding Customer Success leader.

The Person

It’s essential you are operating at a senior level in a Customer Success role, working with marketing related technology.


We would expect a minimum of five years in the customer success space, with a good amount of senior level and team management experience.


You’ll bring a proven track record of delivering outstanding results with customers in the enterprise space, providing positive ROI and achieving revenue targets.


The business is full of bright, high-energy individuals and you’ll need to bring similar down to earth values.


You’ll be mentally agile and a highly capable business developer with first-class account planning skills that allow you to identify all growth opportunities for the business and you team.

For more information
contact Alan Fecamp

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