Customer Success Manager - AI SaaS

Customer Success Manager – AI SaaS

Customer Success

London

Salary up to: £48000

Job Ref: ZD269

The Company

This is a business with a unique positioning in the marketing technology industry. They use sophisticated machine learning/AI to help major brands select the right tone of voice and language for their digital marketing content, drastically improving clicks, opens and conversions.

 

They are only 18 months into their journey but have already helped over 50 clients generate huge ROI via their SaaS platform. 2017 saw massive growth in the business, and 2018 is set to be even better with more than 70 new hires planned and budgeted for.

 

With the current pipeline, market positioning, incoming finance and International expansion plans, it’s hard to see how they will not achieve their aspirations for 500% growth.

 

A key part of their plan is to build an exceptional customer success function and they are now looking for an awesome Customer Success Manager to help them to achieve this.

The Role

As a Customer Success Manager, you will be responsible for growing client relationships and managing their entire lifecycle, from the point of onboarding through to planning and then implementing the solution.

 

You will be expected to spot growth opportunities within new and existing client accounts, but also collaborate with internal technical teams to ensure client requirements are understood and met.

 

Regular contact is imperative and you will need to be proactive in analysing customer progress and reporting back to them.

 

You will be the go-to person for industry expertise, insights and best practices. Your ultimate goal will be client retention, which will happen naturally through providing the best possible solutions based on the client’s needs.

The Person

We are looking for proven Customer Success experts, with experience in the marketing technology sector (ideally ESPs/CRM systems) or within a digital marketing agency.

 

It’s important that you can demonstrate the ability to successfully manage several high-profile accounts, as well as a track-record in growing client growth/revenue. This is a commercially-driven CSM role, so it’s important that you are comfortable with upselling.

 

The business is full of bright, high-energy individuals and you’ll need to bring similar down-to-earth values. This is a fun, exciting business and they want to hire like-minded individuals.

 

This is a brilliant opportunity for the right individual who is motivated by the opportunity to be part of a major UK tech success story.

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