Our client has developed an innovative content syndication platform that helps brands and retailers to distribute accurate content across multiple sites and devices, which improves customer experiences and buying behaviours.
Established in 2005, they grew steadily until being acquired in 2016 which has given them the financial power to scale globally. They already work with some of the world’s biggest retailers and manufacturers, but are keen to continue developing their customer base.
Customer Success plays an important part of their service offering and they are now looking to hire 3 CSMs to grow the team that is currently in place.
Your role will be to ensure that clients, whether retailer or brand, are able to pull together their data sources and content which enables them to create better marketing campaigns.
You will proactively make suggestions and recommendations based on industry best practices and previous successes, but you will also need to challenge your clients’ ideas and campaigns if it’s in their best interest.
You will also be responsible for spotting growth opportunities but this is not a hunter role. Your key focus will be client satisfaction and as such you will be scored by each client you work with. Naturally, you will focus on driving renewals, but this will be through delivering a best-in-class service.
We’re looking for MarTech CSMs, ideally with an understanding of content syndication, although this isn’t essential.
It is vital that you have proven Customer Success experience and have worked with global clients. You must be comfortable speaking to senior-level stakeholders (C-level) and be able to have meaningful conversations around content marketing.
Whilst this is a technical solution, you must be able to understand the commercial benefits of the platform and explain this clearly to clients.
Culturally, it’s important that you are a team player and can work well in a fast-paced, multi-cultural environment.
For more information
contact Alan Fecamp