Customer Success Manager - SaaS Payments

Customer Success Manager – SaaS Payments

Customer Success


Salary up to: £45000

Job Ref: ZD254

The Company

I am delighted to be working with an incredible VC-backed SaaS start-up, who are changing the world of SaaS payments. Founded by some of the brightest minds we have met, they are looking to scale the business globally and have the ambition and financial backing to grow phenomenally over the next 2 years.


Their customers are based all over the world, but have one thing in common: they are all SaaS vendors looking for innovative solutions to help manage the commercial side of their businesses.


There is a shared determination to do well within this business. In return, they offer a great office to work from, loads of autonomy and flexibility and the opportunity to develop on a personal and professional level.

The Role

The Customer Success team is split by technical and commercial objectives, but both areas are ultimately responsible for helping clients to grow.


This specific role will be responsible for working closely with key clients, helping them to scale by providing commercial knowledge, through BI reports and analytics – as well as sharing best practices from within the SaaS industry.


You will also drive product adoption and ensure that you understand individual clients’ objectives, allowing you to provide the best level of customer support.


There is less of a focus on upselling in this role. The priority is customer satisfaction.

The Person

It’s highly likely that you’ll already be working within a Customer Success or Account Management position within a SaaS business. It’s important that you’re comfortable with working on a global scale and that you can work to commercial objectives.


This role requires a CS professional with strong analytical skills and the ability to understand and translate insights from data and reports.


The business operates a flat structure, so you must be comfortable communicating at all levels. Culturally, it’s important that you are level-headed, are easy to get on with and ready to work with multi-ethnic colleagues.


This position is based in London (UK) and sponsorship is not available.

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