Customer Success Manager

Customer Success Manager

Customer Success

London

Salary up to: £50,000 + Bonus

Job Ref: AF/PDDLE/8119

The Company

Just Digital are delighted to be working with one of Europe’s fastest growing start-ups with over 3000% revenue growth in the last 3 years.

Founded by some of the brightest minds we’ve met, they are scaling globally at an incredible pace and have the ambition and financial backing to become a world leader in their market.

Their customers are based all over the world, and primarily include SaaS vendors, mobile first businesses and digital content providers.

There is a shared determination to achieve great things from the whole team and we are looking for an experienced Customer Success manager who shares their insatiable appetite for learning, humility and drive to join an outstanding team.

The Role

Reporting into the Head of Customer Success, you’ll work in a close-knit team of 9, and manage a portfolio of new and existing mid-market software accounts.

You’ll be helping to address a unique challenge of understanding each customers’ needs and strategic objectives right from the seamless onboarding process and onwards into long term partnerships.

You’ll build great relationships with the CEOs and CTOs of the software businesses you support, delivering the best experience for them and their businesses from the very beginning.

You’ll be responsible for successful product adoption and ongoing management of key accounts.

You’ll be expected to drive engagement, ensure high participation, and increase of feature adoption where possible.

Acting as a customer liaison and consultant, you will coordinate the activities of Solution Architects, Support, Product, and Management teams to exceed desired objectives and customers’ expectations.

 

The Person

We’d love to hear from you if you have around 3 years-experience in a Customer Success, Account Management, Technical Account Manager or Integration Consultant role (or equivalent combination of experience.

Ideally, you will have gained experience working with SaaS, eCommerce or payments products.

We are looking for someone who acts with integrity, demonstrates initiative, natural curiosity, and works with drive and determination to deliver outstanding outcomes for your customers.

This commitment enables you to build and maintain outstanding and long-lasting customer relationships.

In return, you’ll love working for a company that cares deeply about enabling a great culture which is diverse and inclusive. There are no politics here and they pride themselves on a transparent, collaborative, friendly and respectful environment.

They offer great benefits, including a competitive salary, stock options and flexible working, plus some extra-fun, not-standard benefits : )

 

For more information
contact Alan Fecamp

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