Customer Success Team Lead - Payments Platform

Customer Success Team Lead – Payments Platform

Customer Success


Salary up to: £70000

Job Ref: ZD285

The Company

Just Digital are delighted to be working with an incredible VC-backed SaaS start-up, who are changing the world of payment solutions. Founded by some of the brightest minds we have met, they are looking to scale the business globally and have the ambition and financial backing to grow phenomenally over the next 2 years.


Their customers are based all over the world, and primarily include SaaS vendors, mobile-first businesses and digital content providers.


A recent series B round, via very well-known and successful B2B SaaS VCs, will drive massive global growth during 2018 and they are immediately looking for a Customer Success Team Lead to help drive this team expansion.

The Role

The Customer Success team currently stands at 5 heads and is likely to expand to 10, over the next 12 months. Consisting of technical AMs, onboarding specialists and commercial CSMs, this team helps customers to generate more revenue through proving the data and analytics from BI reports, industry best practices and the company’s platform itself.


As the Customer Success Team Lead, you will remain hands-on from a Customer Success perspective, working with the top-tier clients from a customer base of over 700! These relationships tend to be light-touch/high-volume, so the majority of contact will be over the phone/WebEx, with some time spent on-site with large customers.


There is very little focus on upselling in this role. Generating more revenue for your clients creates more revenue for the company, as their costs are directly attributed to the turnover through their platform.


You will also oversee the Customer Success team by providing leadership, introducing the necessary processes and delegating where appropriate.

The Person

This role requires a commercially-driven B2B Account Manager/Customer Success Manager with previous team leadership experience. Ideally, you will have experience in SaaS, but it’s more important that you are familiar with a light-touch environment, working with high-volume accounts.


Relevant industry backgrounds would include online payments, e-commerce tech or SaaS, but we’re relatively open, as long as you can demonstrate relevant role experience.


It’s important that you are able to hold commercially-driven conversations with your clients and must be comfortable/hands-on with data and insights.


Culturally, you will need to be comfortable working in a fast-paced, high-growth environment and be familiar with the start-up mentality.


For more information
contact Alan Fecamp

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