This is a business that has a completely unique SaaS product that can be delivered on a global basis.
Their SaaS solutions help businesses significantly reduce costs and increase revenues by revolutionizing the way complaints are handled by understanding each customer to recommend the optimum outcome, drastically improving customer retention and NPS scores.
Their early success has received significant attention from both the media and investor community.
Having recently secured series B they are now embarking on a major expansion of the business and are looking to hire across all business units, with the major emphasis on expansion of the sales and marketing teams.
The team has developed from a tight-knit trio to a team of 30 and continues to grow at speed. The company operates a no job title policy which makes defining job ads tricky; however, we are looking for a senior level business developer with strong experience selling into the Utilities and Telecoms sectors.
This is a new logo acquisition role targeted on the Utilities & Telecoms verticals. This represents a great opportunity to help drive new business growth in the UK across the full suite of products.
You will report to the Director of Business Engagement and work closely with other colleagues and other third party channels to secure good quality, profitable business.
The emphasis should be placed on good quality deals that can grow over time, rather than transactional quick wins with no longer-term value.
The product has delivered phenomenal success so far and you’ll be armed with impressive customer case studies that demonstrate how valuable this proposition can be.
The main challenge is educating buyers who may not have considered this type of product previously alongside their existing CRM programs.
Deal cycles can be as quick as 12 weeks; however, they more typically take 9 months and are signed on a 24 or 36-month contract, with an average value between £200-300k.
It’s essential you are naturally customer focused. The whole proposition is based around improving customer engagement and they practice what they preach. This is a mature start-up environment that works fast and you’ll need to be comfortable with an exceptionally hands-on environment.
Experience of selling into Utilities & Telecoms is a must, and ideally, this will have been with SaaS CRM solutions or customer services technology.
We are looking for track records of securing great quality deals that have evolved into high spending, long-standing clients. We need to see a real focus on quality in your track record rather than transactional deals.
It’s highly unlikely you will have moved companies more than twice over the last five years. This type of consultative sale takes time and we’d expect good tenures in roles as this would imply you are used to operating in the right style, with the right lead times and deal sizes.
For more information
contact Alan Fecamp