Digital Proposition Executive

Refer a friend £30,000 - £40,000 per annum - Ref 882161

The Company:

Our client is an established Consumer Finance organisation. They are on the verge of a huge digital innovation project within their Consumer Banking division and have created a new team to spearhead this initiative. They are investing heavily in this area and are looking to recruit a Digital Proposition Executive, to help scope and shape the multichannel landscape and deliver compelling customer propositions, both online and offline.

The Role:

This is a broad role where you will be tasked with improving the overall customer experience through identifying customer requirements, assessing innovative technologies and then developing and delivering these propositions through dedicated project and development teams. You will look to improve customer access, reducing customer effort and improving the overall personalisation of products and offers.

Key Responsibilities:

• To support the development of a detailed multi-channel distribution strategy including: definition of product/channel mix, target segmentation and channel shift expectations and contribute to the plan to implement the strategy
• To support key channel development activities to align with the distribution strategy and deliver channel shift, including driving customer journey improvements
• To work collaboratively with colleagues across the Business and strategic Partnerships to deliver specific initiative
• Act as a business liaison between Project Managers, Technical teams and other stakeholder groups to ensure that business requirements are accurately defined
• To support coordination and delivery of the agreed strategy working with other teams internally and externally
• To contribute to the development of a digital strategy (with specific reference to channel development) including developing an ‘innovation agenda’ to create noticeable points of differentiation

The Person:

This role would suit a candidate with a background in digital proposition management, with prior experience within an advanced E-Commerce sector, including Financial Services, Retail, Gaming etc. You may have previously worked as a Business Analyst, or have broader digital development experience – but most importantly, you will understand the processes of developing and delivering propositions, with a clear focus on improving customer experiences. You must have the ability to work independently and be comfortable with senior stakeholder management.

Position: Digital Proposition Executive
Salary: £30-40k + Excellent Benefits
Location: London
Contract: Permanent
Contact: Zumar Dean
Reference: 882161
Referral Reward: £200

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